{
 "study": "s16",
 "version": "1.0",
 "collected": "2026-09-26",
 "statistics": {
  "collected": "2026-09-26",
  "answers": 316,
  "brands": 79,
  "brands_by_group": {
   "widely named": 40,
   "named by one": 39
  },
  "names_changed_by_hand": 21,
  "by_engine": {
   "ChatGPT": {
    "answers": 79,
    "first_sentence_affirms_legitimate": 88.6,
    "discusses complaints or negative reviews": 98.7,
    "lawsuits, fines or regulators": 7.6,
    "fees, billing or cancellation problems": 27.8,
    "customer service complaints": 24.1,
    "names a Trustpilot or BBB rating": 88.6,
    "cites Reddit or forum opinion": 12.7,
    "cites_review_platform": 92.4,
    "cites_trustpilot": 68.4,
    "cites_bbb": 73.4,
    "cites_reddit": 11.4,
    "cites_own_site": 49.4,
    "median_sources": 6
   },
   "Gemini": {
    "answers": 79,
    "first_sentence_affirms_legitimate": 98.7,
    "discusses complaints or negative reviews": 94.9,
    "lawsuits, fines or regulators": 1.3,
    "fees, billing or cancellation problems": 26.6,
    "customer service complaints": 22.8,
    "names a Trustpilot or BBB rating": 67.1,
    "cites Reddit or forum opinion": 24.1,
    "cites_review_platform": 74.7,
    "cites_trustpilot": 34.2,
    "cites_bbb": 17.7,
    "cites_reddit": 19.0,
    "cites_own_site": 19.0,
    "median_sources": 4
   },
   "Perplexity": {
    "answers": 79,
    "first_sentence_affirms_legitimate": 98.7,
    "discusses complaints or negative reviews": 100.0,
    "lawsuits, fines or regulators": 7.6,
    "fees, billing or cancellation problems": 31.6,
    "customer service complaints": 46.8,
    "names a Trustpilot or BBB rating": 87.3,
    "cites Reddit or forum opinion": 1.3,
    "cites_review_platform": 97.5,
    "cites_trustpilot": 84.8,
    "cites_bbb": 73.4,
    "cites_reddit": 27.8,
    "cites_own_site": 75.9,
    "median_sources": 18
   },
   "Google AI Mode": {
    "answers": 79,
    "first_sentence_affirms_legitimate": 97.5,
    "discusses complaints or negative reviews": 89.9,
    "lawsuits, fines or regulators": 1.3,
    "fees, billing or cancellation problems": 25.3,
    "customer service complaints": 26.6,
    "names a Trustpilot or BBB rating": 82.3,
    "cites Reddit or forum opinion": 53.2,
    "cites_review_platform": 96.2,
    "cites_trustpilot": 75.9,
    "cites_bbb": 40.5,
    "cites_reddit": 40.5,
    "cites_own_site": 15.2,
    "median_sources": 4
   }
  },
  "overall": {
   "first_sentence_affirms_legitimate": 95.9,
   "discusses complaints or negative reviews": 95.9,
   "lawsuits, fines or regulators": 4.4,
   "fees, billing or cancellation problems": 27.8,
   "customer service complaints": 30.1,
   "names a Trustpilot or BBB rating": 81.3,
   "cites Reddit or forum opinion": 22.8,
   "cites_review_platform": 90.2,
   "cites_trustpilot": 65.8,
   "cites_bbb": 51.3,
   "cites_reddit": 24.7,
   "cites_own_site": 39.9
  },
  "by_group": {
   "widely named": {
    "first_sentence_affirms_legitimate": 98.1,
    "discusses complaints or negative reviews": 97.5,
    "lawsuits, fines or regulators": 5.6,
    "fees, billing or cancellation problems": 34.4,
    "customer service complaints": 32.5,
    "names a Trustpilot or BBB rating": 80.6,
    "cites Reddit or forum opinion": 26.2,
    "cites_review_platform": 91.2,
    "cites_trustpilot": 67.5,
    "cites_bbb": 53.1,
    "cites_reddit": 26.9,
    "cites_own_site": 45.6
   },
   "named by one": {
    "first_sentence_affirms_legitimate": 93.6,
    "discusses complaints or negative reviews": 94.2,
    "lawsuits, fines or regulators": 3.2,
    "fees, billing or cancellation problems": 21.2,
    "customer service complaints": 27.6,
    "names a Trustpilot or BBB rating": 82.1,
    "cites Reddit or forum opinion": 19.2,
    "cites_review_platform": 89.1,
    "cites_trustpilot": 64.1,
    "cites_bbb": 49.4,
    "cites_reddit": 22.4,
    "cites_own_site": 34.0
   }
  },
  "top_domains_share_of_answers": [
   [
    "trustpilot.com",
    208,
    65.8
   ],
   [
    "bbb.org",
    162,
    51.3
   ],
   [
    "reddit.com",
    78,
    24.7
   ],
   [
    "consumeraffairs.com",
    71,
    22.5
   ],
   [
    "forbes.com",
    49,
    15.5
   ],
   [
    "wikipedia.org",
    37,
    11.7
   ],
   [
    "nerdwallet.com",
    32,
    10.1
   ],
   [
    "g2.com",
    30,
    9.5
   ],
   [
    "pissedconsumer.com",
    21,
    6.6
   ],
   [
    "capterra.com",
    20,
    6.3
   ],
   [
    "usnews.com",
    16,
    5.1
   ],
   [
    "marketwatch.com",
    16,
    5.1
   ],
   [
    "google.com",
    15,
    4.7
   ],
   [
    "businessinsider.com",
    14,
    4.4
   ],
   [
    "yahoo.com",
    12,
    3.8
   ],
   [
    "yelp.com",
    11,
    3.5
   ],
   [
    "cnbc.com",
    10,
    3.2
   ],
   [
    "complaintsboard.com",
    10,
    3.2
   ],
   [
    "bankrate.com",
    10,
    3.2
   ],
   [
    "youtube.com",
    9,
    2.8
   ]
  ],
  "by_engine_top_domains": {
   "ChatGPT": [
    [
     "bbb.org",
     58
    ],
    [
     "trustpilot.com",
     54
    ],
    [
     "consumeraffairs.com",
     19
    ],
    [
     "g2.com",
     9
    ],
    [
     "reddit.com",
     9
    ],
    [
     "capterra.com",
     7
    ],
    [
     "sec.gov",
     4
    ],
    [
     "ambest.com",
     4
    ]
   ],
   "Gemini": [
    [
     "trustpilot.com",
     27
    ],
    [
     "reddit.com",
     15
    ],
    [
     "bbb.org",
     14
    ],
    [
     "consumeraffairs.com",
     14
    ],
    [
     "pissedconsumer.com",
     13
    ],
    [
     "forbes.com",
     12
    ],
    [
     "google.com",
     4
    ],
    [
     "youtube.com",
     4
    ]
   ],
   "Perplexity": [
    [
     "trustpilot.com",
     67
    ],
    [
     "bbb.org",
     58
    ],
    [
     "forbes.com",
     36
    ],
    [
     "consumeraffairs.com",
     31
    ],
    [
     "wikipedia.org",
     29
    ],
    [
     "nerdwallet.com",
     24
    ],
    [
     "reddit.com",
     22
    ],
    [
     "marketwatch.com",
     13
    ]
   ],
   "Google AI Mode": [
    [
     "trustpilot.com",
     60
    ],
    [
     "reddit.com",
     32
    ],
    [
     "bbb.org",
     32
    ],
    [
     "g2.com",
     9
    ],
    [
     "nerdwallet.com",
     7
    ],
    [
     "consumeraffairs.com",
     7
    ],
    [
     "pissedconsumer.com",
     7
    ],
    [
     "capterra.com",
     6
    ]
   ]
  },
  "flag_audit": {
   "complaints": "8 of 8 sampled matches discuss complaints (one describes low complaint levels, so the flag measures discussion, not verdict)",
   "customer_service": "8 of 8 sampled matches are complaints about service",
   "fees_billing": "8 of 8 sampled matches are fee, billing or cancellation problems",
   "lawsuits": "all 14 matches reviewed: 13 describe legal or regulatory action against the brand; 1 refers to a different company",
   "audited_by": "Underneath research (hand check), 2026-09-26",
   "first_sentence_affirms": "rule revised twice after reading samples; remaining non-matches reviewed by hand: preambles (e.g. \u2018I\u2019ll check\u2026\u2019), local branch lists, or question headings with no verdict in the first sentence"
  }
 }
}